I observed a role-playing sales exercise at a recent national business conference.  One person was assigned to be the buyer, one person was the salesperson.  After exchanging pleasantries the buyer asked “so, how much do these widgets cost?” “The list price is $1,000,” the seller replied quickly “but if you’ll buy today I can discount…

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I used to think that the “send” button on an email was the most dangerous potential click on the computer.  Not anymore.  Now I think the most dangerous button is “Tweet”. You know the feeling.  You get an email from somebody being difficult.  You want to vent, so you forward it to one of your…

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