Last week I started a series on The 5 Leadership Abilities ™ that we teach our clients on the very first day. These are the 5 skills we call on day in and day out to identify and solve issues with consistent efficiency. You absolutely must learn to rely on these abilities, if you are attempting to implement EOS® (The Entrepreneurial Operating System®) in your business.
What are The 5 Leadership Abilities?
In the previous article we covered the “simplify” ability. This week, we’ll be covering “delegate”.
Chances are you know what delegation is. Unfortunately, for most small business owners, learning how to delegate (and how to systemize delegation) is a real challenge. Good delegation starts with the deceptively difficult question, “is the right person handling this task?” There is a lot inside that question, and it can be very hard to answer, if your organization doesn’t have a rock solid Accountability Chart™ and People Analyzer™.
Get It, Want It, Capacity To Do It
Knowing how to delegate a task starts with looking at the person responsible and asking if that person GWC’s that task. In EOS GWC™ (Get it, Want it, Capacity to do it) is a simple way of understanding someone’s ability to do perform a role. You need a good Accountability Chart and a good EOS People Analyzer to know 100% that someone GWC’s a task, but I’ll give you the short version.
- Get it: the person understand the principles of the task and what is required of them
- Want it: the person wants this task / likes doing it.
- Capacity to do it: the person is capable of handling this task.
Knowing When To Delegate
When you talk about delegation, usually the issue is the Capacity of the person in question. Capacity can be anything from time to technical skills. You can have a rock solid CFO, but they may not have the time to handle the PNL reports.
When a small business starts up, usually the owner is in charge of every major task in the business. They are CFO, CEO, CMO, chef, bus boy, and spokesperson. Growth changes that very quickly in a small business. Owners need to learn that their Capacity is going to be limited by their time, and that their time needs to be spent on their Unique Ability in the organization (that’s the things that only they can do).
Accepting Capacity limitations in a small business is easy, because it’s obvious. But, recognizing Capacity limitations in a larger organization is much harder. It’s called hitting the ceiling, and it can feel a lot like digging your own basement, if you don’t know what to look for.
To Be Good At Delegation
- Learn To Ask, “is the right person handling this task?”
- Take the time to build a solid Accountability Chart™
- Consider using an EOS Scorecard™ to measure weekly outputs. Nothing will answer the Capacity question like week after week of missed milestones.
- Remove the egos from the room. No one in your organization is so important that they should be allowed to hold it back. If they can’t handle the job, find someone who can.
- Know when it’s time to hire.
What Can You Do?
The first step is to remember that this is only 1 of The 5 Leadership Abilities. I encourage you to check out the other four articles on Simplify, Predict, Systemize, and Structure. Each one is a necessary part of the equation, so be sure to also read our article on Pulling The 5 Leadership Abilities Together.
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Whittle & Partners is a consulting group that provides EOS™ Implementation in the United States and beyond. We offer in-person and online solutions to fit your business and schedule.Visit our about us page to learn how and why we love bringing Dallas Traction.
Jeff Whittle is a Certified Dallas EOS Implementer.
Meet the Founder
Jeff Whittle founded and launched Whittle & Partners in 2011. Before that, Jeff practiced law in Dallas for 15 years and has an additional 20 years of executive business experience. He has run businesses ranging from startups to 300-employee operations.